Frequently Asked Questions
Quick answers to common questions about SurveyCalc.
How do I activate my license?
After successfully installing the SurveyCalc plugin, the first window you will see is the License Form. This form is used to activate your license and enable all plugin functions.
What license terms are available?
You can choose between two licensing options:
1) Perpetual License: A one-time payment for a permanent license.
2) Monthly Subscription: A recurring monthly payment to keep the plugin active.
How do I make a payment?
1) Select your desired license term (Perpetual or Monthly Subscription) in the License Form.
2) Click the Subscribe (or Activate Perpetual) button.
3) You will be automatically redirected to the PayMongo Payment Page in your web browser.
4) Choose your preferred payment method (Gcash, Maya or other E-wallets, Credit Card, etc.) and complete the transaction.
Does the plugin require an internet connection?
Yes, an internet connection is required for the initial activation and periodic license checks. However, the plugin includes a 30-day grace period, allowing you to continue using every function even if you are temporarily offline.
What happens after a successful payment?
Once the payment is successfully processed:
- A license token will be automatically issued to your device.
- All functions of the SurveyCalc Plugin will be instantly enabled.
- You can confirm your license status in SurveyCalc Menu -> License Status within the plugin.
What is the Monthly License Subscription?
The Monthly License Subscription offers full access to the SurveyCalc plugin on a flexible monthly basis. To keep your license active, the plugin performs a brief "handshake" with our server at least once every 30 days. Once the handshake is successful, you can continue to use the plugin even if you go offline (up to the grace period). To ensure uninterrupted service, simply connect to the internet and open the plugin regularly. You must also renew your subscription every month to continue using the service.
Why Choose Monthly Subscription?
Machine-Locked, But Worry-Free
Your subscription is locked to one computer at a time, but unlike permanent licenses, it is not forever trapped in one machine.
- License validity resets every month
- If your computer is damaged, reformatted, upgraded, or replaced, you simply subscribe again and activate on your new machine
- All future SurveyCalc innovations (including AI OCR, cadastral map recognition, and cloud-based processing) are built on online connectivity and are fully supported under the subscription system.
What is the Perpetual License Subscription?
The Perpetual License represents a long-term investment in SurveyCalc. For security and ongoing verification, this license requires a server handshake at least once every month. After the handshake is completed, the plugin remains fully functional offline for the remainder of the month. You only need to be connected to the internet once every 30 days to maintain your license status.
I purchased SurveyCalc Plugin version 1-3. What happens when I install the latest version?
Customers who purchased the SurveyCalc Plugin versions 1 to 3 will be converted to a Perpetual License when they install the latest updated SurveyCalc installer. Once installed, follow the usual installation process. If SurveyCalc finds a valid older version (v1-3) license, it will ask you to update the license and it will be updated seamlessly.
Where can I get the SurveyCalc Plotstyle (CTB) and other tips?
We provide helpful tips, the recommended Plotstyle (CTB), and other guides inside the Resources page. Sign in, then open Resources from the top menu.
How do I install or update the SurveyCalc Plugin?
Before installing SurveyCalc, make sure AutoCAD is already installed on your machine. Then install SurveyCalc. Once SurveyCalc is successfully installed:
1) Run AutoCAD
2) Type APPLOAD in the command line
3) In the Load Application dialog, under Startup Suite, click Contents
4) In the Startup Suite dialog, click Add
5) Navigate to C:\ProgramData\Autodesk\ApplicationPlugins\SurveyCalc.bundle\Contents
If ProgramData is not visible, in File Explorer enable Show -> Hidden items
6) Select SurveyCalcStartup.lsp and click Open
7) In the command line, type MENUBAR, then set the value to 1
8) Close the dialogs and restart AutoCAD
9) Download the needed files from the Resources page to complete the installation
After this, the plugin will load automatically each time AutoCAD starts.
How do I access Tutorials?
Sign in, then link your device using your Hardware ID Hash if prompted. Once your license is verified, the Tutorials page will unlock.
Where do I find my Hardware ID Hash?
Click SurveyCalc Menu -> License Status -> Copy Hardware ID Hash, then paste it on the Login page when asked to link your device.
I signed in but I still can't access Tutorials.
This usually means the account isn't linked to a licensed device yet. Link your Hardware ID Hash and try again.
Can I use SurveyCalc on multiple computers?
SurveyCalc licenses are machine-locked (one license per machine). If you want to install it on another computer, you'll need to purchase a license for that machine.
How do I sign out?
Use the Logout link in the top navigation bar. You can sign back in anytime.